Privacy policy

Information We Collect

DJDeckX collects personal information that you provide to us directly and automatically when you visit our website or make a purchase. The categories of personal information we may collect include:

Information You Provide

  • Contact Information: Full name, email address, phone number, shipping address, and billing address
  • Order Information: Purchase history, order details, product preferences, and transaction records
  • Payment Information: Payment card details and billing information (processed securely through our third-party payment processors; we do not store complete payment card numbers on our servers)
  • Account Information: If you create an account, username, password, and account preferences
  • Communications: Information you provide when you contact our customer service, respond to surveys, or communicate with us through email, phone, or other channels

Information Collected Automatically

  • Device and Usage Information: IP address, browser type and version, operating system, device identifiers, pages visited, time and date of visits, time spent on pages, links clicked, and referring website addresses
  • Location Data: General geographic location based on your IP address
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see "Cookies and Tracking Technologies" section below)

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing and Fulfillment: To process your orders, arrange shipping and delivery, send order confirmations and updates, and manage returns and exchanges
  • Customer Service: To respond to your inquiries, provide customer support, resolve disputes, and communicate with you about your orders
  • Payment Processing: To process payments securely and prevent fraudulent transactions
  • Account Management: To create and maintain your account, if you choose to register
  • Website Improvement: To analyze how visitors use our website, improve our products and services, enhance user experience, and optimize website performance
  • Marketing and Communications: To send you promotional emails, newsletters, product announcements, and special offers (you may opt out at any time)
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests
  • Fraud Prevention and Security: To detect, prevent, and respond to fraud, unauthorized access, security incidents, and other prohibited or illegal activities
  • Business Operations: To maintain business records, conduct internal analytics, and perform other business administration functions

How We Share Your Information

DJDeckX does not sell your personal information. We may share your information with the following categories of third parties:

Service Providers

We share personal information with trusted service providers who perform services on our behalf, including:

  • E-commerce Platform: Shopify, which hosts our online store and provides e-commerce infrastructure
  • Payment Processors: Third-party payment processors who securely handle payment card information and process transactions
  • Shipping and Fulfillment: Shipping carriers and logistics providers who deliver your orders
  • Analytics Providers: Services that help us understand website traffic, user behavior, and performance metrics
  • Marketing Providers: Email service providers and marketing platforms that help us communicate with customers
  • Customer Service Tools: Platforms that enable us to provide customer support
  • IT and Security Providers: Technology services that help us maintain, secure, and improve our systems

These service providers are contractually obligated to use your personal information only for the purposes of providing services to us and are required to protect your information.

Business Transfers

If DJDeckX is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your personal information when required by law or in response to:

  • Legal processes, such as subpoenas, court orders, or search warrants
  • Governmental or regulatory requests
  • Investigations of potential violations of law
  • Situations involving potential threats to public safety or the security of our website
  • Protection of our rights, property, or safety, or the rights of our users or others

With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

Cookies and Tracking Technologies

DJDeckX uses cookies and similar tracking technologies to collect information about your browsing activity and improve your experience on our website.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites recognize your device on subsequent visits and remember your preferences.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly, including cookies that enable you to navigate the site, use shopping cart features, and access secure areas
  • Functionality Cookies: Allow the website to remember your choices (such as language preferences) and provide enhanced features
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and any errors encountered
  • Marketing Cookies: Used to track visitors across websites and display relevant advertisements, measure the effectiveness of marketing campaigns, and personalize content

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Third parties may include analytics providers, advertising networks, and social media platforms. These third parties have their own privacy policies governing their use of information.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored on your device
  • Delete cookies individually or all cookies
  • Block cookies from specific websites or all websites
  • Block third-party cookies
  • Clear all cookies when you close your browser

Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features. Essential cookies cannot be disabled if you wish to use the site.

Other Tracking Technologies

In addition to cookies, we may use web beacons, pixels, and similar technologies to track user activity, measure the effectiveness of email campaigns, and gather usage statistics.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information.

Categories of Personal Information Collected

In the preceding 12 months, DJDeckX has collected the following categories of personal information from California consumers:

  • Identifiers: Name, email address, postal address, phone number, IP address, and online identifiers
  • Commercial Information: Records of products purchased, purchase history, and transaction details
  • Financial Information: Payment card information and billing details (processed by third-party payment processors)
  • Internet or Network Activity: Browsing history, search history, and information regarding your interaction with our website
  • Geolocation Data: General geographic location derived from IP address
  • Inferences: Preferences and characteristics derived from your activity on our website

Sources of Personal Information

We collect personal information directly from you, automatically through your use of our website, and from third-party service providers and business partners.

Business or Commercial Purposes for Collection

We collect personal information for the purposes described in the "How We Use Your Information" section above, including order processing, customer service, website improvement, marketing, fraud prevention, and legal compliance.

Categories of Third Parties with Whom We Share Personal Information

We share personal information with service providers (hosting, payment processing, shipping, analytics, marketing), business partners, and legal authorities as described in the "How We Share Your Information" section above.

Your California Privacy Rights

California residents have the following rights under the CCPA/CPRA:

  • Right to Know: You have the right to request that we disclose what personal information we have collected, used, disclosed, and sold about you in the preceding 12 months. This includes:
    • The categories of personal information we collected
    • The categories of sources from which we collected personal information
    • The business or commercial purpose for collecting or selling personal information
    • The categories of third parties with whom we share personal information
    • The specific pieces of personal information we collected about you
  • Right to Delete: You have the right to request that we delete personal information we collected from you, subject to certain exceptions permitted by law
  • Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you
  • Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information (see "Do Not Sell or Share My Personal Information" section below)
  • Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to certain specified purposes
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights

Do Not Sell or Share My Personal Information

DJDeckX does not sell personal information in exchange for monetary compensation. However, under California law, "sharing" personal information for cross-context behavioral advertising may be considered a "sale."

We may share certain personal information (such as device identifiers, browsing activity, and IP addresses) with advertising and analytics partners for purposes that may constitute "sharing" under California law. This sharing enables these partners to deliver targeted advertisements and analyze user behavior across different websites and services.

If you are a California resident and wish to opt out of the sharing of your personal information for cross-context behavioral advertising, you may do so by:

  • Clicking the "Do Not Sell or Share My Personal Information" link in the footer of our website (if available)
  • Adjusting your cookie preferences through our cookie consent tool
  • Contacting us using the information provided in the "How to Exercise Your Privacy Rights" section below
  • Enabling the Global Privacy Control (GPC) signal in your browser (we will recognize and honor GPC signals)

Please note that opting out of the sharing of personal information may limit certain website functionality and the personalization of your experience.

How to Exercise Your Privacy Rights

California residents and other consumers with applicable privacy rights may exercise their rights by contacting us through any of the following methods:

  • Email: contact@djdeckx.shop
  • Phone: 2485318304
  • Mail: DJDeckX, 626 8th St, Alamosa, CO 81101, United States

Verification Process

To protect your privacy and security, we will verify your identity before processing your request. Verification procedures may include:

  • Matching the information you provide with information we have on file
  • Requesting additional information to confirm your identity
  • For deletion requests, we may require a signed declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request

Authorized Agents

California residents may designate an authorized agent to make privacy requests on their behalf. To designate an authorized agent, please provide written authorization signed by you and the agent. We may require additional verification to confirm the agent's authority.

Response Time

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to an additional 45 days), we will inform you of the reason for the extension and the expected response date.

No Fee

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that a fee is warranted, we will inform you of the reasons for our decision and provide a cost estimate before processing your request.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purposes for which it is used:

  • Order and Transaction Information: Retained for as long as necessary to process orders, provide customer service, comply with legal obligations (such as tax and accounting requirements), and resolve disputes. Generally retained for 7 years after the transaction date to comply with applicable recordkeeping laws
  • Account Information: Retained for as long as your account is active or as needed to provide services. If you request deletion of your account, we will delete or anonymize your information within a reasonable timeframe, subject to legal retention requirements
  • Marketing Communications: Retained until you unsubscribe or request deletion, or until the information is no longer relevant for marketing purposes
  • Website Usage Data: Typically retained for 12-24 months, unless needed for longer periods for analytics, security, or legal purposes
  • Legal and Security Records: Retained as necessary to comply with legal obligations, enforce our terms, and protect our rights and the safety of our users

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and deletion policies.

Data Security

DJDeckX takes the security of your personal information seriously and implements appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, use, disclosure, alteration, and destruction.

Security Measures

Our security measures include:

  • Encryption of data in transit using secure socket layer (SSL) technology
  • Secure storage of personal information on servers protected by firewalls and access controls
  • Use of reputable third-party service providers that maintain industry-standard security practices
  • Regular security assessments and updates to our systems
  • Restricted